We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased on nestspace.my if the following conditions are met:
- Your name and order number must be presented in-store/sent to firstname.lastname@example.org within 7 days from receipt of delivery/collection, and
- Product is in sellable condition with its original packaging, and
- Product(s) does/do not fall under non-exchangeable category (refer to list below), and
- You are exchanging for something of same or higher value*.
To exchange an item, please bring it to our nestspace outlets with the original packaging, or send it back to at N0.85M, Jalan SS21/1A, Damansara Utama, Petaling Jaya, 47400, Selangor.D.E
Terms & Conditions
- *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
- Valid for one-time exchange only.
- If a second exchange needs to be done, customers have to pay for standard courier fee (for delivery).
- Customers have to bear the cost of shipping products back to our headquarters
Non-exchangeable items include:
- Plants (including terrariums)
- Inner wear
- Altered/Customised items
- Baby products
- Beauty & Grooming products
- Pet clothes and accessories
- Bean bags
- Sale items
We are happy to offer returns within 7 days for any defective items that you have purchased on nestspace.my, if the following conditions are met:
Do send us the following to email@example.com in order for us to facilitate your return request as our team must first receive and access this:
- Photo of the defect(s) within 7 days from receipt of delivery/collection, and
- Item purchased has a manufacturing defect or damage caused by delivery.
Terms & Conditions
- The value of returned product(s) will be credited to you via the same credit card used to make the payment, cash (bank transfer) or store credits, whichever you prefer.