Membership

WHAT IS A COWORKING SPACE??

Coworking space is where new startups, small businesses, self-employed or freelancer work in a shared office area.

WHY CHOOSE NESTSPACE??

We offer the flexibility of workspace without compromising the convenience of our facilities at an affordable price.

DO I HAVE TO RESERVE WORKSPACE BEFORE COMING INTO NESTSPACE??

Yes, you do. To ensure our members have the best possible experience, we ask that you book a workspace at least one day before you plan on coming into work.

WHERE CAN I BOOK A COWORKING SPACE IN NESTSPACE??

You may check out our website for the type of plan that you prefer. You may also reach out to us through email, Whatsapp or Facebook messenger.

CAN I REGISTER GUESTS FOR MY WORKSPACE??

At this time, we do not offer the option for Nestsapce Membership members to have guests in our open area workspaces. If you would like to have guests work with you for the day, you are welcome to book a conference room.

WHAT TYPE OF BUSINESSES DOES NESTSPACE SUPPORT??

When it comes to the NestSpace community, business type knows no bounds. Our members run the gamut from entrepreneurs, freelancers, and startups, to artists, small businesses, and even divisions of large corporations. No matter what type of business you have, we’re glad to welcome you to our community.

DOES NESTSPACE CHARGE MEMBERS FOR UTILITIES??

Nestspace does not charge members for utilities. Water, air conditioning, heat, electricity, and internet are all paid for by Nestsapce and are included in the cost of your monthly membership.

WHAT INSURANCE ARE NESTSPACE MEMBERS REQUIRED TO HAVE??

Members with Dedicated Desks and Private Offices are required to have the following types of insurance:

General liability covers locations where a member conducts business (i.e. common areas, offices, street).

Property insurance covers business interruptions, as well as the members’ belongings.

If you work for a company, your employer should have worker’s compensation that covers certain other risks associated with workplace injuries and health care coverage under the Affordable Care Act. If a member needs an insurance broker to assist with these issues, they can seek assistance through the us.

WHAT IS A DEPOSIT/SERVICE RETAINER??

The deposit/service retainer are required and serves as a financial protection for Nestspace in the event of any unpaid balances associated with your account. It is a standard practice for all members and it will be refunded to you at the end of your membership agreement.

The service retainer amount is determined based on your monthly membership fee, office location and your payment method.

Please note that switching payment methods may result in an adjustment to the service retainer we require to keep on file.

WHAT IS THE SETUP FEE AT NESTSPACE AND WHY IS IT CHARGED??

The setup fee for members is a RM100 one-time fee per member. It covers taxes, furniture, moving fees, and is non-refundable.

WHAT IS NESTSPACE’S CANCELLATION POLICY??

NestSpace requires that members give us one month notice to moving out. For example, if you want to move out at the end of June, you must give notice by 6 p.m. on the last business day of May or before. NestSpace doesn’t allow exceptions to this rule.

OFFICE

HOW ARE OFFICE SIZES MEASURED AT NESTSPACE??

NestSpace determines office size by desk capacity instead of the typical square foot measurement. The offices are designed specifically for the number of people that are allowed to occupy the space at a given time.

HOW DO I ADJUST THE TEMPERATURE IN MY OFFICE??

Every rooms and space have own air-conditional, flexible to control the temperature. Please contact us if you would like your temperature adjusted and we’ll do our best to accommodate.

WHAT HAPPENS IF I NEED MORE SPACE OR DESKS??

One of the benefits of month-to-month flexibility is that members can add space at any time. Members have priority to move internally and to new NestSpace locations as they open. If you want to add more space, please contact us to inquire about availability.

WHAT IS NESTSPACE'S OFFICE SIGNAGE POLICY??

NestSpace supplies one complimentary piece of company signage per office, unless otherwise specified. Please note: if you transfer offices, the signage will be removed and you will need to contact us for a new complimentary logo to be installed.

If you would like to order an additional logo (because you updated the style of your logo, or you would like to request multiple logos for multiple windows, etc.), the charge is RM100 per logo.

CAN I ADD ADDITIONAL PRIVACY VINYL OR BRING IN BLINDS TO MAKE THE SPACE MORE PRIVATE??

To ensure all members get natural light regardless of where their office is located, we do not allow members to put anything up above the privacy vinyl line.

CAN I BRING MY OWN FURNITURE??

Yes, NestSpace encourages members to bring their own furniture and personalize the office however they’d like. Keep in mind: members cannot make any physical changes to the infrastructure of the office (i.e. drilling, wallpaper, light fixture changes, obstructions to office visibility).

HOW DO I ADD OR REMOVE NESTSPACE FURNITURE FROM MY OFFICE??

Every NestSpace office comes with one desk, chair, trash can, and filing cabinet. If you’d like any of these items removed, please contact us for the items you’d like removed.

I'M LOCKED OUT OF MY BUILDING/OFFICE AFTER HOURS. WHAT SHOULD I DO??

If you have a dedicated desk or physical office in a building, your keycard should allow you to access that building 24/7.

If you are unable to get into your building or office outside of business hours, contact us we will do our best to respond to you in a timely manner.

Printing

CAN I BRING MY OWN PRINTER??

Yes, members who rent a private office can bring their own printers. If you choose to set up a wireless printer, we recommend that you set up a Static IP to ensure that other members don’t accidentally print to your printer. If you have any trouble with printer set-up, please contact us.

HOW MUCH DOES PRINTING COST??

These prints can be used by any member in the company, and they are all pooled together. Our membership is not include printing, but we offer affordable printing cost.
– Black & White printing (per sheet printed): (RM0.20 – A4 Size), (RM0.30 – A3 Size)
– Color printing (per sheet printed): (RM1.00- A2 Size), (RM2.00- A3 Size)

You can see how many prints your company has used, please contact us.

HOW TO INSTALL NESTSPACE PRINTER?

Click this – Printer Device

Pantry

HOW DO I TROUBLESHOOT MICROWAVE/REFRIGERATOR/WATER COOLER ISSUES??

If you are having issues with one of these kitchen appliances, try unplugging it from the power outlet for 30 seconds and plugging it back in. If the issue still exists, please contact us and we will get it fixed or replaced as soon as possible.

WHAT IS NESTSPACE’S REFRIGERATOR POLICY??

NestSpace fridges are cleaned out weekly at 3 p.m. on Fridays in order to keep the fridge fresh, organized, and spacious for the following week. If you want to leave anything in the fridge over the weekend, please make sure to leave a sticky note with your name on it saying that it should be kept.

WIFI

WHAT IS NESTSPACE’S WI-FI POLICY? WHAT IS THE INTERNET SPEED IN THE BUILDING??

Internet bandwidth at NestSpace is shared, but our members should expect reliable network services to perform standard tasks.

Biling

WHAT ARE THE PAYMENT METHODS??

Currently we only take online bank transfer.

WHAT ARE THE ADDITIONAL FEES FOR RESERVATION CREDITS, PRINTING, ETC.??

– Conference Room (per credit): RM25.00
– Black & White printing (per sheet printed): (RM0.20 – A4 Size), (RM0.30 – A3 Size)
– Color printing (per sheet printed): (RM1.00- A2 Size), (RM2.00- A3 Size)
– Extra Member Fee (Private Offices only; per member per month)*: RM200.00
– Keycard Replacement Fee: RM80.00
– Key Replacement Fee: RM50.00

*Extra Member Fee: Your office space has a limited capacity. If the number of members or other individuals regularly using your office space exceeds the number allocated on your membership details form, you will be required to pay the additional fee listed above. For safety reasons, the number of members in your office space can never exceed 1.5x the number of desks, regardless of additional fees paid. We reserve the right to further limit the number of Members allowed at any point.

WHEN ARE LATE FEES APPLIED??

If we have not received a monthly payment from you, you (Primary Member) will receive a non-payment notice on the 10th of the month along with a 10% late fee charge. If we do not receive payment from you during the month, you will continue to receive non-payment notices.  If you believe you have received a late payment notice in error and you have already remitted payment, please send proof of your bank payment confirmation to the Billing team or your Community Management team.

WHAT PAYMENT METHODS DO YOU OFFER? HOW CAN I CHANGE OR UPDATE MY PAYMENT METHOD INFORMATION??

Payment method options depend on what market you are in and will appear on your membership agreement during the signing process or in the Account Manager. You will need to provide payment information for us. You can change your payment method or update your payment info at any time by contact us.

HOW CAN I VIEW MY INVOICE??

You will received your invoice every 1st of the Month. Please contact us, if you didn’t receive the invoice.

HOW DO I KNOW IF YOU HAVE RECEIVED MY PAYMENT??

You will receive an email once your payment has been deposited in our account. Send us your bank statement.

WHEN IS MY SERVICE RETAINER /DEPOSIT DUE? WHEN IS MY FIRST MONTH’S MEMBERSHIP FEE DUE??

Service retainers are due before your move-in date. We will collect your service retainer between your signing date and your move-in date. Your first month’s membership fee is due on the first of the month. Please note that you must pay both fees before moving into your NestSpace.

Operation Time

Our Operation Time?
  • Monday – Friday: 9pm – 6pm
  • Saturday – Sunday: Closed
  • Public Holiday: Closed
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